Frequently Asked Questions

How do I know it is secure to buy products through your site?

We use the latest SSL (Secure Socket Layer) technology from Let’s Encrypt to protect our website and any information retrieved by it.

We will only hold the minimum information necessary to process your order safely and securely. We never hold your credit card details or bank details on any of our systems.

For further information please read our Privacy and Cookie Policy .

Where do you deliver to?

Unfortunately we are currently only able to deliver to UK and Northern Ireland addresses.

For customer security we can only deliver to the home address where credit/debit card statements are received.

Do you grade and value Diamonds?

Yes. All stones are graded and valued in-house by gemologist Margaret A King.

What types of Jewellery do you repair?

We offer a wide range of jewellery repair services, including the following:

  • Chain repairs
  • Replacement findings
  • Ring resizing
  • Shank repairs
  • Stone setting
  • Stone replacement
  • Retipping
  • Remodeling
  • Rhodium plating
  • Cleaning & polishing